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Commercial Debt Collection Services
Collections
Our primary efforts are focused on repeated direct telephone contacts
with a senior executive of the debtor. This is supplemented with letter,
fax and email communication, and whenever necessary or possible, direct
contact in the debtor's locale.  We
use a number of investigative techniques and resources to learn as much
as possible about the debtor, and use this information to increase the
pressure on the debtor to pay your account.
Most troubled companies do not have resources to pay everyone, so typically
they pay vendors who are applying the most pressure. We believe the continuous,
escalating professional application of pressure and consistent pursuit
is the key to effective collections. Early identification and timely placement
of accounts also has a significant impact on collectability as typically
troubled companies cash-flow continues to worsen long before it improves.
Clients can place claims on line, via
fax, and by mail.
 In-house
counsel
Anne R. Grupp is in-house counsel. If collection efforts by The
Kaplan Group have not achieved the desired results, accounts are then
'placed' with The Law Offices of Anne R. Grupp. This creates significant
additional pressure on the debtor, and this unique feature of our agency
has proven to be a valuable feature in our collection process. There is
no increased cost for our clients for use of these services.
In addition, certain complex collection efforts commence directly with
the Law Offices rather than the collection agency. The Law Offices of
Anne R. Grupp also manage all attorney forwarding and litigation matters.
Legal Outsourcing
There are times when no amount of pressure and effort short of litigation
can achieve payment. When litigation is required, The Law Office of Anne
R. Grupp forwards the matter to local attorneys who are bonded and specialists
in collection matters, and then oversees the litigation. The ability of
in-house counsel to work with the local attorney, including careful oversight
and strategy collaboration assures the best results possible for our clients.
 Large
Claims
Large claims, which we categorize as $10,000 to $100,000, generally require
a much greater analysis and strategy to be successfully collected. Astute
financial analysis, legal positioning, and development and execution of
negotiation strategy are required to maximize recovery. At The Kaplan
Group, large claims are our specialty and our extensive, unique experience
is reflected in our high rate of success in these matters.
 Debit
Balance Recovery
Most companies do not have a process in place to ensure collection of
debit balances from former vendors. We have partners who are expert in
identifying debit balances, and The Kaplan Group has a special program
for pursuing and collecting on these amounts. For most companies, implementing
a Debit Balance Recovery program through The Kaplan Group becomes a new
method for recovering costs and changing this area into a profit center.
Free Final Demand
We provide a Free Final Demand which warns the customer that they have
one last chance to pay their bill before the matter is placed for collection
with The Kaplan Group. The knowledge that their account is about to go
to a collection agency frequently motivates customers to make payment.
Typically customers are given 10 days to respond to the final demand,
after which The Kaplan Group commences collection efforts. There is no
charge to you for using our Free Final Demand service and no fee is due
to us for payments made during the final demand period. Free Final Demands
can be requested on line, via fax, or by mail.
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