Debt Collectors

Debt Collectors

The debt collectors at The Kaplan Group are highly trained professionals. They are experts at commercial collections.

Debt collectors take a very different approach on a commercial claim than a retail claim (e.g. against an individual for credit card or medical debt as an example). In our decades of experience, we find that most debt collectors that start as retail collectors really struggle to become great at business debt collection. The mindset is so different when dealing with a professional organization, large corporation, or small business owner versus an individual who can’t pay his bills. Many collection agencies that provide both retail and commercial collections have their debt collectors move back and forth between both types of collections. At The Kaplan Group, we only do commercial collections, and our debt collectors have years of experience solely with business debt collection.

A great commercial debt collector needs to understand how businesses work and the role of contracts (including sales orders, purchase orders, invoices, return merchandise authorizations, pricing discounts, sales tax laws, freight and shipping charges, returns and return policies, and other general contract terms). Our debt collectors have reviewed hundreds of contracts and leases during their debt collection career. They typically understand the paperwork far better than the debtor. They use this experience and knowledge to challenge disputes and prevent excuses from delaying payment. They educate the debtor that it is far easier and less expensive to resolve the matter with us rather than having to get attorneys and judges involved. This professional approach typically yields far superior results. But, when we have to get ‘down and dirty’, our debt collectors are ready to take a hard line and communicate in a way that gets the debtors attention.